Privacy Policy

Last updated: September 5, 2026

Triton Hybrid Battery Repair LLC (“Triton Hybrid Battery Repair,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect information submitted through our website at https://www.tritonhybridrepair.com/, including our homepage service-request form, scheduling tools, and related pages.

Information we collect

When you request a quote, submit a service request, schedule service, or otherwise contact us, we may collect:

Name
Email address
Phone number / mobile information
Vehicle and service information (such as year, make, model, mileage, symptoms, notes, and optional photo or document attachments)
Communication preferences, including optional SMS consent choices
Website usage and analytics information (such as pages visited, device/browser type, and referral source)

We collect this information when you voluntarily submit it through our forms or when you interact with our website and communications tools.

How we use information

We use submitted information to:

Respond to service requests and quote inquiries
Diagnose vehicles, prepare estimates, and schedule appointments
Provide service updates, appointment reminders, and customer support
Operate, secure, and improve our website
Send SMS messages only when you have provided the corresponding consent (transactional and/or marketing)

Consent to receive SMS messages is optional and is not required to submit a service request or purchase services.

SMS communications

If you opt in, Triton Hybrid Battery Repair LLC may send text messages related to your selected consent category:

Transactional / non-marketing SMS: service-request follow-up, requests for vehicle details, appointment scheduling and reminders, service updates, customer support, and follow-up regarding an active repair or inquiry.
Marketing / promotional SMS: past-customer reactivation, promotional offers, service specials, seasonal reminders, promotional service reminders, and win-back campaigns.

Transactional and marketing SMS consent are collected separately. You may choose one, both, or neither. Message frequency may vary. Message and data rates may apply. We do not sell your mobile phone information or SMS consent. Reply STOP to opt out of SMS messages from us. Reply HELP for assistance. You may also contact us using the information below to update your preferences.

We do not sell your personal information

We do not sell your personal information. Triton Hybrid Battery Repair LLC does not sell, rent, or share your mobile information or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us operate our website, communications, scheduling, customer service, and related business systems, but only as necessary to provide those services on our behalf.

For clarity, we distinguish between:

Service providers acting on Triton’s behalf (for example, website hosting, form processing, CRM / communications infrastructure, calendar tools, and analytics providers) that process information only as needed to help us operate our website and business; and
Third parties using customer data for their own marketing, which is prohibited. We do not sell or share personal information, mobile phone numbers, or SMS consent with third parties or affiliates so they can market their own products or services.

Mobile information and SMS consent

Mobile phone information is not sold. SMS consent is not sold. SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers only as necessary to operate messaging and related services on our behalf.

Service providers

We use trusted service providers to host our website, process form submissions, support customer communications, and operate related tools. These providers may process personal information only as needed to perform services for Triton Hybrid Battery Repair LLC and are not authorized to use your personal information, mobile information, or SMS consent for their own marketing.

Communication preferences and opt-out

You control SMS preferences at the time of form submission and afterward. To stop SMS messages, reply STOP. For help, reply HELP, email sal@tritonhybridrepair.com, or call (571) 325-1369. Opting out of marketing SMS does not, by itself, cancel separately consented transactional messages related to an active service request or appointment, where those messages remain appropriate and consented.

Website analytics

We use Google Analytics to understand website traffic and interactions, Google Ads to measure responses to our advertising, and GoHighLevel to measure website visits and manage quote requests, appointment requests, and calls. We may display a tracking phone number that connects to our shop so we can associate calls with the website visit and marketing source that led to them. Website measurement may use cookies and similar technologies to associate visits with referral sources and marketing campaigns. Information submitted in our quote and appointment forms is processed in GoHighLevel so we can respond to your request. Our website analytics events do not include your name, email address, phone number, or the description of your vehicle issue. We honor Global Privacy Control for our website analytics scripts; quote and appointment forms remain available.

Data retention

We retain service-request and communication records for as long as reasonably needed to provide services, maintain business records, resolve disputes, and meet legal obligations. Consent records may be retained to demonstrate compliance with messaging requirements.

Contact

Questions about this Privacy Policy or your information?

Triton Hybrid Battery Repair LLC
8419 Terminal Rd
Lorton, VA 22079
Email: sal@tritonhybridrepair.com
Phone: (571) 325-1369